We're pleased to announce some important upcoming improvements that are designed to deliver a more personal service. We've always put support first and constantly review how it could be improved.
The biggest change to announce is that we've centralised as much as possible into one place: Discord.
We recommend watching our update video to see the changes in action:
Above all we want to ensure our support to you is the best it can be. Live Chat has been a key component in delivering this but it's quite disconnected and means information is siloed rather than shared. By moving to a central ecosystem we can support our global community in various ways and encourage sharing of knowledge and information.
Here are just a few examples:
Team channel
Many agencies have asked for a way for other members of the team to be able to see discussions with Siteglide and collaborate on issues. We introduced the first step of this with Ticketing, but you can now have a private team channel directly with us via Discord.
Marketplace owner channels
The recent improvements to the Marketplace mean that module owners are now delivering complete tools and solutions that may need supporting or collaboration with customers. You can now discuss queries directly with the module owners from the dedicated channels in Discord.
Community support
We firmly believe that building a strong community benefits all. By sharing tips, questions, learnings and struggles we can ensure we're greater than the sum of the parts. Discord allows us to offer a dynamic and rich experience for all by collaborating directly within the community discussion, we're there to help with individual questions but also on topics that evolve. This will evolve but will start as a mix of a text channels, voice channels, forum, webinars and events.
Voice, Video, Screen Sharing
We want to go further than just support, we want to create a place where anyone can share or collaborate. With specific channels for impromptu calls and meetings we can help solve urgent queries there and then or discuss ideas and improvements that might otherwise not surface.
Notifications
As Siteglide has grown the number of different places to find information has grown with it. We plan to bring updates into one place and will soon be adding channels for Roadmap, Status, Docs, Events to name a few. We want to bring this into Discord where you can find everything you need. From one place you can see any updates and collaborate on them directly. Where we do need to keep external tools or services we will ensure you can see any updates from within Discord.
Book Meetings
One final point we'd like to make is that we're always here to help. We don't just want to be at the end of a chat service, we want to hear from you and discuss your success/growth. We'd like to invite you to book a meeting with us once a month. This can be just to check-in and ensure nothing has been missed or it can be to discuss specific topics. We might not be able to help solve a technical issue on the call but we'll ensure you get the quickest solution possible. It could be to discuss upcoming projects and any requirements that you're unsure of feature wise. Essentially we're here to help you grow your agency and deliver more successful projects with Siteglide.
Try it out now!
These changes are available to use immediately and are the best way to get support going forwards. Please click the link below or via the chat button within Siteglide to get access.
